POLAROID PRODUCTS - BAD PRODUCT AND LOUSY CUSTOMER SERVICE 11/25/08
On 01/26/2007 I purchased a 37 inch Polaroid LCD Television model number FLM-3732 (now a discontinued model) , paying $1181.11 to Circuit City On 10/3/2008 it died. Screen went black after only 22 months. First call I was told to replace a fuse which I did to no avail. After several more calls to Polaroid Tech support I was asked to FAX my receipt to Polaroid to get an OK to send it to their warehouse in Camarillo, California for replacement. Cost of TV replacement $310.00. They charged my credit card immediately for the $310 . . . So they have had my money all this time. I was told that my card wouldn't be charged until they shipped the TV.
Shipping charges were on me for a total cost $166.89 to return the product to their warehouse. The charges breakdown as follows; $43.49 for packing materials and $123.40 for UPS shipping.
I was told that it would take about 2 weeks for the new TV to arrive. I called in about 10 days later to check the status of the replacement and was told AGAIN that it was 2 weeks until they would be sending it. The representative at that time also told me that I would getting a rebuilt or a new unit at their discretion. I was never told this in the beginning. I called again in 3 weeks and got the same answer . . . 2 weeks. At 4 weeks I called again only to get the same rout answer . . . 2 weeks. Asking for a manager got me no further. 2 weeks must be a plaque or motto on their walls. Calling at week 5 was like Groundhog day . . . Same useless answers . . . You guessed it 2 weeks. The question here is why was I told to send the unit back (on my dime) when they didn't have any TV's in stock. Plus they would replace my unit with a newer version on my unit namely FLM - 373B (also discontinued). See a pattern here? Circuit City and Best Buy no longer seem to carry Polaroid product . . . Smart on their managements part. Bad product reviews all over the net. Wish that I had seem them 2 years ago.
Chapter 3, Finally, a manager stepped up with an offer to either send me a new 32 inch TV (obviously smaller then what I had originally) or a refund of only my $310. I took a 3rd option to wait 1 more week to see if the 37 inch TV's came in. I called the following week to follow up to see if the TV was being sent out. I left a message for them to call me BEFORE they shipped the new TV as I needed to advise them that the TV was to be placed in a cabinet with a maximum of 36.5 inch width. While this information was in my increasingly large file . . . I was told that Polaroid had already sent a TV to me. They told me it was a 40 inch unit. OMG!!!! These people are dolts, fools, ignoramus or in serious need of a mental health professional. Today, per FedEx tracking the 40 inch TV should arrive which I am told to refuse and call Polaroid back with he tracking number to get my refund within 72 hours . . . That remains to be seen.
Yesterday I bought a new TV at Costco and got a jump from 720p to 1080p 37" for HALF what I originally paid for the Polaroid and a 2 year warranty for FREE.
I WILL NEVER, NEVER BUY A POLAOID PRODUCT AGAIN!!!!!
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