I wish I had read the review by F. Damico, 18 months ago(of course impossible as it was recently posted). I purchased a 65" HP DLP which I loved as a product....great picture, great sound, etc. Of course, things break..and that's where you look for a company to stand behind it's products.
Well if you are looking at HP and TV's.... I'd look somewhere else! They clearly are not serious about the TV business or their reputation in it, to whit;
1) I have so far made 7 telephone calls to HP. They won't provide a direct access to there TV department , only their HP 1-800 HP INVENT number, no matter how clearly you speak to their IVR system, it inevitably routes you to their PC support center on the other side of the globe...
2) roughly 50% of the time that support center is successful in connecting you with their TV department
3) if out of warranty, you need to purchase a service agreement (for $629)..which I did. HP says they will make three attempts, and if failing to repair the product, they will drop the charge to $369, and of course you are then stuck with a very large boat anchor.
4)HP represented that AT&T was the service provider, which it turns out is not truthful (AT&T turns around and subs that work out to someone else...no company, just individuals from what I can piece together)
5) in the one attempt to repair the TV, in two weeks time, the individual who came out to work on the unit, confided to their sidekick " I've never work on this fancy a unit before", got scared half way through.... put the parts back together...told me he would read up on the TV and be out the next day to finish it.
6) You guessed it...no show, no call...
7) Back to HP (30 mins to get to the support department) at which point they inform me that someone will be out in another two days' time. Won't tell me who, won't narrow it down to a half a day, etc.
8) NEW EDIT 8/28/08 ; You've got the drill by now..... no show on yesterday's service call...no call from HP or the Service tech infoming me of same (I was there the whole day). When I have an hour too waste on the telephone, I will yet again attempt another call.
So, like Mr. Damico, I beg you to save yourself the grief....do not buy an HP TV.
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